In this CX eBook, we explore what customer experience means and why now it’s more important than ever. We answer the key questions which can help to create a winning customer experience strategy.
The topics covered:
- Introduction: Why Customer Experience is more important than ever
- What is Customer Experience (CX)?
- Why CX is core to business success
- Case Study: BGL Group
- What makes a great Customer Experience?
- Case Study: HomeServe
- Building the right CX strategy
- Case Study: loveholidays
- Create a Brilliant Customer Experience
- Sabio CX Insights – 5 key drivers for CX acceleration
- Sabio – your Customer Experience Partner