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The CX Chat
A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
The CX Chat
S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience?
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Sabio
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Season 1
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Episode 2
A lot of people talk about culture within an organisation, but how do you define culture? And how do you make sure the values are espoused and lived out and not just words on a piece of paper. Plus when it comes to measuring employee engagement what’s best practice?
In S1. EP2, Nathan Dring, Learning & Engagement Specialist joins Matt and Simon in the ‘pod booth’ where they’ll be discussing 'How much does Culture and Employee Engagement impact the Customer Experience?'
Connect with Nathan Dring on LinkedIn.
Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100