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The CX Chat

Sabio

A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
Episodes
CX eBookJune 30, 2021
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S2. EP10 - A paradigm shift is on the horizon for Contact CentresSeptember 29, 2020
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S2. EP9 - Has the pandemic changed the Contact Centre industry forever?September 18, 2020
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S2. EP8 - How to make every leader in your company a CCO and how to drive growth with service excellenceSeptember 08, 2020
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S2. EP7 - Is it possible to create a real ‘customer first’ culture? September 01, 2020
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S2. EP6 - What impact does the ‘Halo Effect’ have on Customer Experience?August 26, 2020
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S2. EP5 - CX Ambition – Turning your CX strategy from ambition to realityAugust 18, 2020
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S2. EP4 - Walking in the shoes of your employeesAugust 11, 2020
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S2. EP3 - The Driving Force in GlobalisationAugust 04, 2020
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S2. EP2 - Proactive Experience RecoveryJuly 28, 2020
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S2. EP1 - Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understandingJuly 21, 2020
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Season 1 Wrap Up with Matt and SimonJuly 03, 2020
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S1. E10 - How are CX leaders planning for the recession? June 30, 2020
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S1. EP9 - Humanising Feedback – why the art of good storytelling could be the key to turning insight into actionJune 22, 2020
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S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rulesJune 15, 2020
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S1. EP7 - Is your Learning and Development team your secret weapon when trying to level-up your Customer Experience?June 08, 2020
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S1. EP6 - 70% of Transformations fail - How to buck the trendJune 02, 2020
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S1. EP5 - Meals for the NHS – a million pound charitable ideaMay 26, 2020
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S1. EP4 - Agile Service in an unprecedented environmentMay 18, 2020
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S1. EP3 - Why Aristotle is the game changer for your business (psychological safety and how it could help you beat the competition)May 11, 2020
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S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience?May 05, 2020
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S1. EP1 - Emotional Connection vs Convenience – what do today’s consumers really want?April 28, 2020
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