.jpg)
The CX Chat
A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
The CX Chat
S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules
•
Sabio
•
Season 1
•
Episode 8
In S1. EP8, Mark Adams joins Matt and Simon in the 'pod booth' to talk about how service design contributes to the experience you want to deliver to your people, teams, customers and members.
Connect with Mark on LinkedIn.
Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100