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The CX Chat
A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
The CX Chat
S2. EP2 - Proactive Experience Recovery
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Sabio
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Season 2
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Episode 2
In S2. EP2, James Dodkins, Customer Experience Rockstar joins Matt and Simon in the pod booth to explain what Proactive Experience Recovery is and why companies should adapt this into their business approach.
Connect with James on LinkedIn.
Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100