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The CX Chat
A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
The CX Chat
S2. EP10 - A paradigm shift is on the horizon for Contact Centres
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Sabio
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Season 2
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Episode 10
In our season finale, Aileen Allkins, CEO and Founder of Aileen Allkins Consultancy (AAC) joins Matt and Simon in the pod booth to discuss whether the Customer Service Industry is on the precipice of a paradigm shift in the way they operate or whether businesses will go back to the way they were.
Connect with Aileen on LinkedIn.
Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100